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Twenty-three systems and workflows, built on the tools the team already used. Work that took 645 staff hours by hand now takes 144 — with every output reviewed by a person before it reaches a tenant or an owner.

If you can draw the process as a flowchart, you want automation. Agents are for when you genuinely cannot.

Skip the demos. The useful applications are unglamorous, specific, and mostly about things happening reliably.

Run both in parallel before you switch. The week you spend doing that is the cheapest insurance available.

Before you post the job ad, work out how much of that role is rule-shaped. Sometimes the honest answer is still: hire.

Before you buy an integration, work out which system is allowed to be wrong. That decision is most of the job.

Your tools are probably fine. The breakage is almost always in the handoffs between them.

The honest answer is that it depends on how tangled your tools are. Here is how to size it yourself before anyone quotes you.

Automate tasks, not jobs. A job is a bundle of tasks, and only some of them are rule-shaped.

Start with the tasks that are rule-shaped from end to end. If a step needs judgement, it is not the one to automate first.

It is almost never the admin itself. It is the gaps between steps, where a customer is waiting and nobody has picked the job back up.